General FAQ’s

GENERAL FAQ’s

Do you have online shopping?

So that we can give our full attention to our puppies, our grooming clients and our overall in-store experience, we do not offer online sales at this time. You can, however, email info@furrylicious.com and we will happily work with you to get you any product you see on our website, social media posts, email campaigns or elsewhere. And of course, if you see something elsewhere, never hesitate to contact us about it. We’re happy to help and love to hear from you.

What is your return policy?

Furrylicious is committed to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, within 15 days of purchase. You may choose to receive a full refund or a store credit. After 15 days, you will be issued a merchandise credit (sorry, not valid for grooming) which expires 1 year from the date of purchase.

Final sale items include pet beds, dog food/treats, grooming products, custom orders, personalized items, sale, clearance and discontinued items; holiday items and accessories.

We strive to provide the best customer service. If you have any questions, please feel free to contact us at 908-823-4468 or by email at info@furrylicious.com.

I’m a new grooming customer. What information do you need?

New spa & grooming clients are asked to complete a registration form and confirm that your pet is up-to-date on all vaccinations. You can click on the link to complete the form (it’s simple!) or fill it out when you arrive at the store. If you would like to speak to someone about the registration, please contact us at 908-823-4468 or info@furrylicious.com.

Do you offer Gift Cards?

Furrylicious gift certificates are the purrfect gift and are available in any denomination in multiples of $25.00. They can be used to purchase products in our pet boutiques, services in our grooming salons or even towards the purchase of a puppy! They cannot be returned or exchanged for cash. They expire after one year from the date of issue.

What forms of payment do you accept?

We gladly accept cash, checks & all major credit cards (Visa, Master Card, AMEX and Discover). We also have financing available for puppy purchases. Click the link below or contact us for details.

https://wagslending.com/Account/Register?HardRetailerId=218f5f5f-12ee-48f4-8476-50eff7de04c7